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• your delivery confirmation,
• the Browse by Agencies listing.

For other enquiries:

Robert Macleod
shop.nsw Manager
Office of Information and Communications Technology
Email robert.macleod@commerce.nsw.gov.au
Phone +61 (2) 9372 8258

The most common credit card response codes are listed below:

Some NSW Government publications are free of charge and will be delivered without cost.
Other NSW Government publications may be free of charge but incur a delivery cost.
Delivery costs for all items delivered outside of New South Wales, including international will be quoted.

For security reasons your password is stored in an encrypted format.
Should you lose your password you may request a new password be sent to the email address specified in your account. Click here to request a new password.

Q. Why do I get multiple orders and Tax Invoices?
A. Government agencies essentially operate as separate entities, having their own ABNs for billing purposes.
     This enables the supplying agency to more easily track your order. It also ensures documentation such as
     tax invoices and delivery consignment notes remain consistent.

Q. Who am I buying from?
A. Although orders are processed through shop.nsw, you are actually buying from NSW Government agencies.

Q. What is a Tax Invoice? ABN?
A. A tax invoice is a document generally issued by the supplier.
     It shows the price of a supply, indicating whether it includes GST, and may show the amount of GST.
     It must show other information, including the Australian Business Number (ABN) of the supplier.
     The ABN is a new single identifier for dealings with the Australian Taxation Office (ATO) and for future dealings
     with other government departments and agencies.

Q. I lost my password...what do I do?
A. Please click My Account, click Forgotten Password, enter your email address and click continue.
     If your email is found in the database, an email will be sent to your address with a newly generated password.
     We recommend that you change this password when you login for security reasons.

All prices and delivery costs include 10% GST (Good and Services Tax).
International orders, ie. for delivery to overseas addresses, will be calculated exclusive of GST.

Hardcopy legislation can be obtained from the NSW Government Shop.

Street Address:
Goodsell Building
8-12 Chifley Square
(cnr Phillip & Hunter Streets)
Sydney NSW 2001

Postal Address:
GPO Box 5160
Sydney NSW 2001

Telephone: (02) 9238 0950
Tollfree Number: 1800 463 955 (NSW Country only)
Fax: (02) 9228 7227

E-mail: gisinfo@commerce.nsw.gov.au

Hours of operation: 9.30am - 4.00pm Monday to Friday

If you wish to download NSW Government legislation please click here.

If you are placing an international order please click    during the check-out process.

The international / special delivery requirements you enter will be forwarded to the supplying agency by email.
The agency will send you an email detailing the exact delivery cost for your order.
You will need to confirm via return email that you are prepared to accept this delivery cost.

You will need to provide payment before your order can be processed.

Items listed are available in stock at the time of listing in good faith.
Should an item not be available when processing your order you will be immediately contacted with the expected delivery time.
If the item is out of print you will have the option of a prompt refund or exchange.

Registered customers can be alerted by email to new publications in selected subject categories.
To add a subject area to your personalised WatchList please click Watch This Category.
If you wish to alter your WatchList categories click Your Account then My WatchList.

If you order items from several agencies your order will be split among those agencies for fulfillment.

Important: If you place a Multiagency order you will receive order confirmation emails and tax invoices from each supplying Agency.

shop.nsw also provides offline orders via fax, phone or post.
An order form is generated which can be printed or used for reference when calling through your order.
This order includes all contact details for the supplying NSW Government agency.

Orders may be cancelled in full or in part any time prior to receiving your delivery confirmation email.
Please contact the fulfilling/supplying agency as listed on your order confirmation email or tax invoice.

1. shop.nsw divides your order between the relevant supplying agencies.
2. For your record a confirmation email detailing your order and providing the contact details of each supplying agency is sent to your provided address.
3. Your order is then fulfilled by each supplying agency, with a delivery advice email sent to you when the order is posted.
4. You should receive your ordered items within the next few days, or in accord with the local postal delivery schedule.

shop.nsw accepts Visa, Mastercard and Bankcard credit card payments.

For offline fax and postal orders bank cashiers cheques and postal money orders are welcomed.
For Personal or company cheques please contact the listed supplier with the details provided on the generated order form to confirm they will accept your cheque payment.

Your communication to the shop.nsw website when providing sensitive information such as credit card details is encrypted using 128-bit SSL.
This is the same encryption as used for online banking and other secure financial web transactions. 
You'll know when you are in 128-bit SSL mode within shop.nsw when the URL changes to start with a https prefix instead of the normal http, and by the padlock icon
on the bottom of your browser.

Please view our Privacy and Security page for further information on privacy and security

Returns are accepted for any reason, for a full refund or exchange up to 14 days after delivery, provided:

• Books returned must be in their original condition;
• CD-ROMs supplied sealed may only be returned if the disks' seals have not been broken.

An accompanying order reference or copy of the original tax invoice will greatly assist your return and prompt refund or exchange.
Initial delivery charges will be refunded for books incorrectly supplied.
Items returned more than 14 days after delivery, or in a depreciated or unsellable condition will only be accepted at the supplier's discretion,
and possibly at a reduced refund or exchange value.

To confirm your return, the address to send returns to and further information please contact the supplying agency as listed listed on your order confirmation and tax invoice.

If you have special delivery requirements please click    during the check-out process.

The order information you enter will be forwarded to the supplying agency by email.
The agency will send you an email detailing the exact delivery cost for your order.
You will need to confirm via return email that you are prepared to accept this delivery cost.

You will need to provide payment before your order can be processed.

My Account provides details of your order history and account status. You may also change your password and modify your contact details. If you wish to become a registered customer please click here.