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	Home > Business - General : Agency agreements for the sale of residential property Publications > Privacy and Security

Under the Privacy and Personal Information Protection Act 1998 you have the right to know:

• what information is being collected about you as a user of this web service;
• the purpose for collecting information about you;
• how the information collected about you will be used;
• any third parties if any, your information may be shared with.

Should you require further clarification or have any privacy concerns please email robert.macleod@commerce.nsw.gov.au or inquire by post to:

Robert MacLeod
shop.nsw Manager
NSW Department of Commerce
Level 21, McKell Building
2 - 24 Rawson Place
SYDNEY NSW 2000
Australia

A valid email address is required to process online orders.
Email addresses supplied for the order process and those supplied in inquiries, will only be retained and used for the purpose for which they were provided.
They will not be added to a mailing list or disclosed for any other purpose without your written consent.

The following personal information will only be retained and used to fulfil your order:

• Personal and business information;
• contact and shipping address details;
• credit card and other payment arrangement information;
• the nature and items of your order.

Your credit card number is not stored in the shop.nsw system.
It is passed in encrypted format to the secure online payment gateway.
The last 4 digits of your credit card number are stored in the payment gateway management facility for reference purposes.

Australian banking and electronic commerce industry standard 128-bit Secure Socket Layer (SSL) security technology is used to transmit your credit card details over the Internet. When ordering online and if supplying credit card details you will be automatically transferred to the 128-bit SSL-secured web site to continue your transaction. Without 128-bit SSL the Internet is an insecure medium and site visitors should be aware that there are inherent risks transmitting information across the Internet.

Please do not provide credit card information or other sensitive information via email or non-SSL web forms as these may be at risk of being intercepted, read or modified.

In the event of unauthorised use of your credit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit card,
or may limit your liability. Please ask your bank to explain their credit card use policy as it applies to online transactions and their Electronic Funds Transfer (EFT) Dispute Process.

To help us improve our site and provide better services to users, our hosting service provider records your visit by logging the following information:

• your Internet address;
• your Internet address/ISP's top level domain name (for example .com.au, .edu.au, .au, .uk etc.);
• the date and time of visit to the site;
• the pages accessed and documents downloaded;
• the previous site visited (referrer);
• the type of browser being used.

This information is reported only in aggregated form to participating government agencies to discern trends across large numbers of visits, eg. monthly reports, popular publications.
No attempt is made to identify individual visitors or their personal browsing activities and patterns.

A cookie is an alphanumeric identifier - a small file - served by this site to your web browser software when you access this site.
(An explanation of cookies generally can be found at the site of the Australian Privacy Commissioner.)

Some parts of this web site may use a cookie to identify your session. For example, adding selected publications to your shopping basket
is managed by your session with this web service. This cookie expires when closing your browser or computer.

Information about our customers is not shared with other parties except in the fulfilment of our service.

Participating government agencies receive order information and aggregated visitor and performance reports. Some use other government agencies
or private suppliers to provide fulfilment services, eg. warehousing and delivery of publications, and these may receive information about your order
in the course of providing our service.

The NSW Government Online Shop is a service managed by the Department of Commerce
on behalf of participating agencies and the State of NSW.

It operates under the Privacy and Personal Information Protection Act 1998.

Further information on your privacy rights may be found at Privacy NSW - the Office of the New South Wales Privacy Commissioner.