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Privacy and Security

shop.NSW aims to provide all customers with a safe and secure shopping environment.

Sensitive information, such as credit card details, is encrypted with 128-bit Secure Socket Layer (SSL) security technology. This is in accordance with the Australian Standard for online banking and ecommerce.

shop.NSW provides order information in the strictest confidence to publishing and supplying agencies for the sole purpose of fulfilling your order.

Your name, address or personal information will not be sold or passed to any third party without your permission except as may be required by law.

Under the Privacy and Personal Information Protection Act 1998 you have the right to know:

  • what information is being collected about you as a user of this web service;

  • the purpose for collecting information about you;

  • how the information collected about you will be used;

  • any third parties if any, your information may be shared with.

Should you require further clarification or have any privacy concerns please contact:

shop.NSW Manager
Department of Customer Service
Level 8, McKell Building
2 - 24 Rawson Place
SYDNEY NSW 2000 Australia
Email: [email protected]

Your Email Address
A valid email address is required to process online orders. Your email will not be be added to a mailing list or disclosed for any other purpose without your written consent.

Submitted Information
The following personal information will only be retained and used for the purpose of fulfilling your order:

  • Personal and business information;

  • contact and shipping address details;

  • credit card and other payment arrangement information;

  • the nature and items of your order.

Please note your credit card number is not stored in the shop.NSW system. It is passed in encrypted format to the secure online payment gateway. The first six and last three digits of your credit card number are stored in the payment gateway management facility for reference purposes.

When ordering online, your credit card details will be automatically transferred to the 128-bit SSL-secured web site to continue your transaction.

Without 128-bit SSL, the Internet is an insecure medium and site visitors should be aware that there are inherent risks transmitting information across the Internet.

Please do not provide credit card information or other sensitive information via email or non-SSL web forms as these may be at risk of being intercepted, read or modified.

In the event of unauthorised use of your credit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit card or may limit your liability. Please ask your bank to explain their credit card use policy as it applies to online transactions and their Electronic Funds Transfer (EFT) Dispute Process.

Site visit and click-stream data
To help us improve our site and provide better services to users, our hosting service provider records your visit by logging the following information:

  • your Internet address;

  • your Internet address/ISP's top level domain name (for example,, .au, .uk etc.);

  • the date and time of visit to the site;

  • the pages accessed and documents downloaded;

  • the previous site visited (referrer);

  • the type of browser being used.

This information is reported only in aggregated form to participating government agencies to discern trends across large numbers of visits. eg. monthly reports, popular publications.

No attempt is made to identify individual visitors or their personal browsing activities and patterns.

A cookie is a small file served by this site to your web browser software when you access this site.

Some parts of this web site may use a cookie to identify your session such as the shopping basket. This cookie expires when closing your browser or computer.

Information Sharing
Information about our customers is not shared with other parties except in the fulfillment of your order.

Participating government agencies receive order information and aggregated visitor and performance reports.

Some agencies use other government agencies or private suppliers to provide fulfillment services and they may receive information about your order in the course of processing it.

shop.nsw is a service managed by the Department of Customer Service on behalf of participating agencies and the State of NSW.

It operates under the Privacy and Personal Information Protection Act 1998.

Further information on your privacy rights may be found at Privacy NSW - the Office of the New South Wales Privacy Commissioner.