When your item is delivered to you, it will come with a receipt from the specific agency (government department) that supplied the product to you. If you make more than one purchase and the products are coming from different agencies then you will receive a separate Receipt from each agency that you purchased from.
The process of returning an item for a refund/exchange is listed below;
- Comply with above Returns Policy.
- Post the product, and receipt, back to the agency that it came from.
- Include a letter with the returned product, very clearly stating whether you desire a refund or exchange for the returned product.